FAQ

 

1. What makes Sparked Candles different?

Our candles are crafted with 100% natural soy wax, essential oil blends, and CandleScience’s CleanScents® fragrance oils, ensuring a clean, toxin-free burn. Every candle is hand-poured with care while supporting our mission to provide vocational opportunities for individuals with disabilities.

2. What are CleanScents®?

CleanScents® are high-quality, non-toxic fragrance oils free from carcinogens, reproductive toxins, and phthalates, making them safe for you and your home.

3. Are your candles all-natural?

Yes! We use botanical soy wax with essential oils and non-toxic fragrance blends. No paraffin, no harmful additives—just pure, clean-burning candles.

4. How long do your candles burn?

  • Medium (8oz) – $12 | 75-85 hours of burn time

  • Large (16oz) – $15 | 160-180 hours of burn time

To maximize burn time, follow candle care guidelines (see below).

5. How do I care for my candle?

For the best burn and longest-lasting fragrance:

  • Trim the wick to ¼ inch before each burn.

  • Allow the wax to melt to the jar’s edges to prevent tunneling.

  • Do not burn longer than 4 hours at a time.

  • Keep away from drafts, children, and pets.

  • Stop burning when ½ inch of wax remains in the jar.

6. Do you offer custom candles or bulk orders?

Yes! We accept custom orders for events, weddings, corporate gifts, and wholesale. Contact us for pricing and details.

7. What is your return/exchange policy?

Due to the nature of our products, we do not accept returns or exchanges unless an item is damaged upon arrival. If you receive a defective or incorrect order, contact us within 7 days of delivery with photos, and we’ll make it right.

8. How long does shipping take?

Orders take 7-14 business days to process before shipping. Delivery times vary based on location and carrier delays.

9. Do you offer local pickup?

Yes! If you're near Fallston, MD, choose “In-Store Pickup” at checkout. We will notify you when your order is ready.

10. Can I reuse my candle jar?

Absolutely! Once the wax is gone, simply clean out the jar with warm, soapy water and repurpose it as a storage container, plant holder, or decorative piece.

11. Do your candles work for aromatherapy?

While our candles contain essential oils, they are blended with fragrance oils for a balanced scent throw. For pure aromatherapy, we recommend using essential oil diffusers.

12. Are your candles pet-friendly?

We use non-toxic ingredients, but some essential oils may be irritating to pets. If you have sensitive animals, consult your vet before burning candles near them.

13. Are your candles vegan and cruelty-free?

Yes! Our candles contain no animal byproducts, and we never test on animals.

14. How can I support Sparked Candles?

  • Shop with us and share our candles with friends & family.

  • Follow us on social media and tag us in your photos!

  • Donate or sponsor as we work toward becoming a 501(c)(3) nonprofit to create paid job opportunities for individuals with disabilities.